Privacy policy

Last updated: August 4, 2026

VENPECI 

Store Privacy Policy

This Privacy Policy aims to clearly explain to all global users how our store (a cross-border aromatherapy factory direct sales platform) collects, uses, stores, protects, and shares your personal information during product browsing, order placement, and customer service interactions. It strictly complies with EU GDPR, US CCPA, and Chinese cybersecurity regulations to protect the data privacy rights of users in all countries.

By visiting our website, store page, submitting an order, or contacting customer service, you represent that you have fully read, understood, and agreed to all the contents of this Privacy Policy, and authorize our store to process your relevant personal information in accordance with these rules.

I. Types of Personal Information We Collect

We only collect the minimum necessary information for transactions and services, and never collect irrelevant privacy data without authorization. This mainly includes two categories:

1. User-Submitted Information: Information actively filled in or provided by users during order placement, registration, consultation, and after-sales processes, including: name, shipping address, country/region, contact number, email address, order records, receipts, after-sales communication records, and payment-related reconciliation information.

2. System-Automatically Acquired Information: Basic visitor data automatically recorded by the system during user visits to the store, including: device model, browser type, access IP address, page browsing history, access duration, and operation trajectory, used for site security and experience optimization.

3. Explicit Statement: We Do Not Collect

We do not collect sensitive privacy information such as user race, religion, health, biometrics, or precise location. All data collection strictly adheres to the principle of minimum necessity.

II. Purpose of Use of Personal Information All information we collect will be used solely for the following legitimate business purposes and will never be used for any other purpose:

1. Order Fulfillment: Processing user orders, verifying information, arranging cross-border shipments, tracking international logistics, completing customs clearance and after-sales delivery;

2. Customer Service: Responding to inquiries, handling returns and exchanges, claims, order anomalies, after-sales follow-up, and other transaction-related services;

3. Site Optimization: Analyzing visitor browsing habits to optimize product display, page experience, and store service quality;

4. Security and Risk Control: Preventing malicious orders, fraudulent transactions, malicious claims, and cyberattacks to ensure the security of transactions for both the store and users;
5. Compliance and Fulfillment: Complying with cross-border platform rules and domestic and international laws and regulations, and retaining transaction data for compliance verification.

III. Information Storage and Security Protection

1. Storage Period: User personal data is only stored within the transaction service period and the legally mandated retention period. After the transaction is completed and the after-sales appeal period has passed, redundant data will be periodically cleaned up. Data required for compliance verification will be retained as required by regulations and will be automatically deleted upon expiration.

2. Security Protection: Our store employs encrypted storage, access control isolation, and backend confidentiality mechanisms to protect user personal information, preventing plaintext disclosure, unauthorized access to data, and preventing information loss, tampering, leakage, and misuse.

3. Internal Control: Only a limited number of after-sales, operations, and warehouse personnel can access order information as needed. Employees are strictly prohibited from privately exporting, reselling, or disseminating user privacy data; violations will be subject to serious accountability.

IV. Information Sharing and Disclosure Rules We will never sell or rent any user's personal information, and will only share it to a limited extent in the following necessary scenarios:

1. Logistics Fulfillment: To complete cross-border transportation, we provide necessary receiving information to international logistics service providers, dedicated line channels, and local delivery agencies, solely for the purpose of shipping and delivery;

2. Compliance Requirements: We will disclose relevant data in accordance with the legal requirements of national judicial authorities, administrative regulators, and cross-border platform compliance verification;

3. Third-Party Tools: Compliant third-party tools such as store statistics and payment reconciliation are used only for data statistics and not for commercial promotion, and all third parties possess compliant privacy protection qualifications.

Except for the above scenarios, without the user's consent, our store will never disclose or share user's personal privacy information with any third party.

V. Global User Privacy Rights (GDPR/CCPA Compliance)
For users worldwide, you are legally entitled to the following data rights:

1. Right of Access: You may request to access your personal order and information data held by our store;

2. Right of Correction: You may request to correct erroneous or invalid shipping information and contact details;

3. Right of Deletion (Right to Be Forgotten): You may request the deletion of your personal privacy data, provided there are no outstanding orders or after-sales disputes;

4. Right to Withdraw Authorization: You may withdraw your authorization for subsequent use of your information at any time. After withdrawal, our store will cease using your information;

5. Right to Restrict Data Processing: You may request restrictions on unnecessary processing and statistics of your personal data.

Users can submit privacy rights requests through the store's customer service channel. We will verify and process them within the compliant timeframe.

VI. Cookie and Tracking Technology Explanation

Our website uses common technologies such as cookies and webpage caching to remember user browsing preferences, optimize the browsing experience, and track website traffic. You can disable cookie tracking in your browser settings. Disabling it will not affect normal ordering and transaction services; only the experience of some pages may be slightly different. We will not collect sensitive user information through cookies.

VII. Privacy Protection for Minors

Our products are adult home fragrance products and are not sold to minors. We will not actively collect personal information from minors. If you are a guardian and discover that a minor has submitted personal information to place an order without authorization, please contact us at any time, and we will delete the relevant data and terminate services immediately.

VIII. Privacy Policy Updates and Notifications
This store may revise this Privacy Policy in a timely manner based on updates to cross-border regulations, platform rule adjustments, and business optimization needs. Updated policies will be directly posted on the store page and will take effect. Continued use of the store's services constitutes acceptance of the updated terms. For significant changes to privacy rules, we will notify users in advance through store announcements.

IX. Contact and Rights Protection Channels
If you have any questions, objections, or rights protection needs regarding this Privacy Policy or the handling of personal information, you can contact us at any time through our official customer service channels. We will connect with, verify, and process your privacy requests as quickly as possible.