Terms of service

Product Service Terms and Conditions

Welcome to purchase our cross-border aromatherapy products (including flameless diffusers, scented candles, essential oils, diffuser stones, fragrance pendants, and aromatherapy accessories). These Service Terms and Conditions apply to all cross-border orders from our store, covering all service rules regarding order placement, payment, shipping, logistics, after-sales service, returns and exchanges, and dispute resolution. By submitting an order, you acknowledge that you have read, understood, and agreed to all contents of these Service Terms and Conditions.

I. Order and Purchase Rules

1. All aromatherapy products in this store are directly shipped from the factory. Product parameters, fragrances, sizes, and packaging are subject to the information displayed on the product page. Visual differences caused by lighting and equipment color variations during photography are not considered product issues.

2. Before placing an order, customers must confirm the import policies, embargo rules, and local compliance requirements of the receiving country/region. This store is not responsible for returns, confiscations, or tax losses caused by import restrictions or personal entry restrictions in the buyer's local area.

3. After submitting the order, the buyer must complete payment promptly. Unpaid orders will be automatically closed due to system timeout. For malicious duplicate orders, invalid orders, or orders placed through fraudulent means, this store reserves the right to cancel the order directly and refuse after-sales service.

4. If the buyer provides incorrect shipping information, postal code, phone number, or incomplete address, resulting in logistics abnormalities, returns, or inability to deliver, all risks and costs will be borne by the buyer.

II. Price and Tax Explanation (Core Cross-Border Terms)

1. The price listed is for the product itself only and does not include international shipping costs, destination country customs duties, value-added tax, customs clearance fees, and surcharges.

2. Customs duties, taxes, and clearance fees incurred in some countries/regions are the responsibility of the receiving buyer. Our store does not cover taxes, does not reimburse, and does not allow for tax deductions.

3. If the buyer refuses to pay taxes, abandons the package, or refuses to accept it, resulting in the package being returned or destroyed by local customs, our store does not support refunds or resends.

4. Prices for bulk orders and customized orders are subject to the confirmed quotation by both parties. We do not accept temporary price negotiations or compensation for price differences after the order is placed.

III. Shipping and Logistics Service Rules

1. In-stock orders are generally shipped within 48 hours. Shipping will be delayed due to holidays, warehouse inventory checks, cross-border channel backlogs, international logistics congestion, and force majeure.

2. Our store defaults to cross-border dedicated lines and international express channels. We do not support specifying logistics channels. For expedited shipping, double clearance and tax-inclusive shipping, or dedicated channels, please contact customer service in advance to pay the difference.

3. International logistics time is only an estimate. Delays caused by customs clearance delays, flight delays, or local delivery congestion are not the merchant's responsibility, and refunds, compensation, and complaints are not supported.

4. Aromatherapy essential oils and liquid aromatherapy products are considered general cargo and sensitive goods. Slight moisture, slight leakage, damp bottle openings, and wrinkles in the outer packaging during transportation are normal phenomena in cross-border transportation, do not affect use, and are not considered quality issues.

IV. Product Use and Compliance Instructions

1. All aromatherapy products in this store are for home use only, intended for indoor diffusion and ambiance decoration. They are not edible or for medical use and do not possess any therapeutic, health-promoting, or medical effects.

2. Buyers must adhere to the correct usage guidelines: Keep away from open flames, high temperatures, children, and pets; avoid direct contact of essential oils with skin and eyes. This store is not responsible for any discomfort or damage caused by improper personal use.

3. Different races and constitutions have different tolerances to fragrances. Personal olfactory sensitivity, dislike of fragrances, or allergic reactions are not considered product quality issues and are not eligible for returns, exchanges, or compensation.

V. After-Sales and Return/Exchange Service Rules

1. Due to the long distance and high logistics costs of cross-border orders, returns, refusal to accept, and exchanges are not supported without reason if there are no quality issues.

2. Quality issues are limited to: factory damage, incorrect style, missing accessories, and brand-new, unopened products with serious quality defects. Buyers must provide the shipping label, product photos, and video evidence within 48 hours of receiving the goods. After verification, a replacement or partial refund can be arranged.

3. After-sales service is not provided for the following situations: opened, used, damaged by human error, unreported transportation exceeding the time limit, no proof of receipt, self-disassembly or modification of the product, and losses caused by customs clearance delays.

4. For cross-border returns requiring return to China, all international return shipping costs, customs clearance fees, and taxes incurred must be borne by the buyer. Refunds will only be approved if the returned product is intact.

VI. Handling Lost, Damaged, and Customs Clearance Issues

1. If the logistics tracking shows a lost item or the official website confirms it's lost: We will resend the item free of charge or provide a full refund.

2. Minor wear and tear during transit, damage to the outer packaging, or minor flaws that do not affect use are not eligible for compensation.

3. If the package is detained, returned, or destroyed by customs: Losses caused by destination country policies, product category restrictions, or buyer's personal customs clearance issues will be borne by the buyer.

VII. Privacy and Information Protection

1. We strictly protect buyer's receiving and order information, using it only for order fulfillment and logistics tracking. We will not disclose or sell customer information.

2. Buyers must ensure the accuracy and validity of the information provided. All consequences arising from inaccurate information will be borne by the buyer.

VIII. Dispute Resolution and Final Interpretation

1. All order transactions shall be governed by the platform rules and these Terms of Service, and disputes shall be resolved primarily through negotiation.

2. This store reserves the right to optimize and update these Terms of Service at any time based on cross-border policies, logistics channels, and platform rules.