Refund policy

Product Return and Refund Policy

To protect the legitimate rights and interests of every consumer and to standardize the after-sales return and exchange service for all aromatherapy products in our store (including aromatherapy candles, flameless diffusers, essential oils, fragrance pendants, diffuser stones, etc.), this return and refund policy is formulated based on the principles of fairness, impartiality, and integrity. This policy applies to all online and offline retail orders in our store. Placing an order signifies acceptance of these after-sales rules.

I. Seven-Day No-Reason Return and Exchange Policy

1. Consumers may apply for a no-reason return or exchange within 7 days of receiving the goods, provided that the goods are intact, unopened, unused, undamaged, unstained, and that the packaging, accessories, and gifts are complete and do not affect resale.

2. Scenarios where no-reason returns are not supported: opened, lit, used, or assembled aromatherapy products; products with removed anti-counterfeiting measures, sealing films, or outer packaging; and products opened and used due to subjective reasons such as personal preference, scent preference, or discrepancies with expectations.

3. Customized aromatherapy products, engraved items, and custom-blended essential oils are not eligible for return or exchange without a reason unless there is a quality issue.

II. Quality Issues Return and Exchange Guarantee If any non-human-caused quality issues are found after signing for the product, a free return and exchange service is available. Our store will assume full after-sales responsibility throughout the process. Specific quality issues include:

1. Product Damage: Issues such as broken aromatherapy bottles, cracked candle holders, damaged diffusers, or missing accessories caused during transportation;

2. Product Defects: Severe leakage due to manufacturing defects, incomplete candle demolding, workmanship defects, or damaged accessories rendering the product unusable;

3. Incorrect or Missing Items: Orders may include incorrect styles, fragrances, or specifications, or missing or insufficient items or gifts;

4. Quality Abnormalities: New, unopened products exhibiting odors, spoilage, or contamination.

After-Sales Timeframe: Customers are requested to contact customer service within 48 hours of signing for the goods, taking clear photos/videos of the courier label and the overall product condition. After verification, we will provide free replacement, exchange, or a full refund, without any costs incurred by the customer.

III. Policy Regarding Non-Returns, Exchanges, and Refunds

To avoid after-sales disputes, returns, exchanges, and refunds are not accepted in the following situations:

1. Orders exceeding the 7-day no-reason return period or for which quality issues have not been reported within the time limit;

2. Damage to the product caused by human-caused bumps, drops, unauthorized disassembly, or improper storage (high temperature, exposure to sunlight, water damage);

3. Aromatherapy products are scented products. Due to individual differences in smell, preferences, and olfactory perception, these are not considered quality issues and are not eligible for return or exchange;

4. Minor dents or wrinkles on the outer packaging caused by normal transportation that do not affect the normal use of the product are not considered quality issues;

5. Orders that have expired and have been automatically confirmed as received, or for which there is no valid logistics receipt;

6. Products from clearance sales or flash sales are not eligible for return or exchange unless there is a quality issue.